Chiapello & Cycles Ellena is not responsible for any damage or loss, direct and / or indirect, arising from sale of goods and services proposed in the catalog published on the site or delayed and / or non-delivery of the product or for correspondence of goods to specifications published on the site or for any other circumstances not directly attributable to Chiapello Ellena & cycles

Technical information

The technical information included in the website, is derived from information published by manufacturers of goods in our catalog. Chiapello & Ellena cycles, therefore, reserves the right to change / adapt the technical and dimensional information of catalog products based on what will be announced by manufacturers, without notice.

Products Availability

Since the access and the ability to submit orders online change in real time availability of the products listed in the catalog published on the site, Chiapello & Ellena cycles does not guarantee the certainty of allocation of merchandise.

Risk and Property

Goods are delivered free our Office and travel at customer's risk. In the event that the goods were shipped carriage forward, upon customer's request, the risk is believed to be the same as from the delivery of goods to the carrier from the warehouses of Chiapello & Ellena cycles.
Upon delivery of the goods, the customer must verify the integrity of packages and correspondence with the quantity and quality as specified in the accompanying document. In case of discrepancy, the same should be reported and confirmed within seven days, by fax or registered mail sent to Chiapello & Ellena cycles per sales representative. While the packaging is intact, the goods must be checked within seven days of receipt thereof. Any hidden defects must be reported in writing by fax or registered mail sent to Chiapello & Ellena cycles. Each alert received over these terms, will not be taken into account. For each statement, the customer assumes full responsibility for the statements.


The customer who places an order via the Internet will receive, at the end of the purchase process, a confirmation e-mail communication (e-mail), indicating the order number. Assuming that after the dispatch of not appear (a few minutes) the order number, the proposal shall be deemed as not accepted, for all legal purposes, although for accounting, administration or lack of product.


Prices are inclusive of VAT for shipments to Italy and CEE countries.
Prices for direct shipments to customers residing outside the European Union (EU) are exclusive of VAT and customs duties. Local VAT and any customs duties will be paid by the recipient and will be requested by the shipper upon delivery of the goods.
Prices can be changed at any time, without notice.
The prices online, DIFFER from those applied in the store. The sales services are different: those who buy at the store receives a different type of service. In the store, the sales staff is not authorized to apply the prices posted online.


The goods must be paid by bank transfer in advance, credit card or PayPal. You can also pay at the store to pick up the goods, if you are choosing this method of delivery.
Chiapello & Ellena Cycles reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those customers who are outside exposure, or with outstanding or in dispute.

Bank account details

If you choose to pay by bank transfer coordinates are:

Chiapello Ellena & Cycles - Viale Vittorio Veneto 70, 12061 Carrù CN
Banca SCPA Maritime Alps cooperative credit Carrù
They were: IT31 O084 5046 1000 0000 0131 129

The goods will be sent when the transaction is finally completed.

Expeditions in Italy

Chiapello & Ellena cycles applies the following shipping costs: € 8 for accessories, € 30 for bicycles. If more products are bought in different categories, the product rate will be applied having the larger shipping.
In case of non-withdrawal, any storage costs are charged to the customer.


Once received the parcel please verify that the number of packages delivered by the courier corresponds to that indicated by the same carrier and that the packaging is intact with the tape Chiapello & Ellena cycles.
If you notice damaged packaging or adhesive tape different from our please accept the package 'SUBJECT' doing this to the carrier and to our customer service.
If the package is not accepted with reserve will be impossible for us to forward the complaint to the shipping service for testing and possible refund / replacement of damaged or missing product for theft.

Your Responsibility

And 'The inclusion of false, altered and / or made in any registration form (personal data, addresses, phone numbers, e-mail boxes, etc.). Chiapello & Ellena Cycles reserves the right to prosecute all violations or abuse in their own interests. Chiapello & Cycles Ellena is not responsible in any way fraudulent or illegal use of its site and its services, and for any type of payment from third parties.

Right of withdrawal

Purchases made on site are governed by Italian law (Legislative Decree. N. 206/2005) on mail and remote.
If you made a mistake on your order and you have received an item you did not desire, or do you still feel dissatisfied with your purchase you, you have 14 working days from the date of delivery to exercise the right of withdrawal, or the opportunity to return the product and be reimbursed the expenditure.
To exercise the right of withdrawal must be sent within 14 days of receipt of goods, a communication which is his intention to withdraw from the contract.
The only expenses are those required to re-shipment of the product.
The right of withdrawal is lost if the returned product is not intact, that is: the original packaging, the absence of integral elements of the product (accessories, screws, instruction manuals, etc.), damage to the product for reasons other than transport .

Procedure for exercising the right of withdrawal

In case you have made a purchase at our site and you want to withdraw from the purchase, you will need to follow these simple steps:

  • Send to Chiapello & Ellena cycles, within 14 days of receipt of goods, a registered letter with acknowledgment of receipt containing a communication in which you express the right to want to cancel the purchase.
  • Anticipate by e-mail communication or by telephoning +39 017 375 167.
  • Within the next business day to your notice, to the email address that you left us at the time of purchase, you will be sent the Return Authorization Number (RMA) that will identify your practice.
  • Provide, using a carrier of your choice, shipping the product carefully packed in original packaging and complete with all accessories, instruction manuals and everything in origin content.
  • Ensuring against theft and transport damage shipping and bear the associated costs. If the product delivered was not insured for the value indicated on the invoice, in case of damage or loss during transportation, Chiapello & Ellena Cycles reserves the right to charge for any damages incurred by holding them to be repaid.
  • Please indicate on the packaging the Return Authorization Number (RMA) assigned by Chiapello & Ellena cycles and ship the product to the address below no later than the second business day following receipt of the number of NAR.

Chiapello & Ellena Cycles
Viale Vittorio Veneto 70
12061 Carrù CN

Chiapello & Ellena Cycles will, by bank transfer or PayPal, the refund on the cost of goods shipped within 14 working days after the shipment of the goods from you and not before the receipt of goods.
We encourage you to indicate your bank details directly on the withdrawal form when sending the same by registered post.

Guarantees (lack of conformity)

According to Legislative Decree No. 24 of 02-02-2002, Chiapello Ellena & Cycles is liable to the consumer for any lack of conformity which exists at the time of delivery.

The lack of conformity is to be found:

  • malfunction;
  • Carrying internal damage not reported to the reception;
  • wrong shipment.

The lack of conformity must be reported within 24 months of the date of purchase; the time limit within which must be notified of the defect of the product from the moment it is manifested is 2 months.
The guarantee will apply to products that present lack of conformity and / or malfunctions not evident at the time of purchase, provided the product is used correctly and with due diligence, that is, in respect of its destination and as provided in any technical documentation , compliance with the various operating rules therein.
This guarantee is not applicable in case of negligence, carelessness in the use and maintenance of the product, of any adaptations and / or mechanical adjustments not prescribed by the manufacturer, etc.
In case of lack of conformity, the consumer is entitled to restoration of conformity by repair or replacement.
The guarantee is personal and shall be applicable only to the original purchaser, being restricted to direct customers and not to dealers and retailers.

Procedure for exercising the right to restore

In the event that the product purchased at our site has some malfunction, to obtain correction of consumer goods to conform to the sales contract you will need to follow these simple steps:

  • Within 24 months of receipt of goods, serve notice on Chiapello & Ellena cycles via e-mail at or by telephone by calling the number +39 017375167 indicating the product defect.
  • Wait for Return Authorization Number (NAR) identification of practice which will be sent via email, to the email address you specified when ordering within the next business day.
  • Prepare and send to Chiapello & Ellena cycles the product carefully packed. The original packaging use and the inclusion of all accessories, instruction manuals and everything in origin content, speed up the restoration of the lack of conformity.
  • Please indicate on the packaging the Return Authorization Number (RMA) assigned by Chiapello Ellena & Cycles

Received and checked the returned product, Chiapello & Ellena cycles will restore the lack of conformity in accordance with past agreements and shipping at no cost to the customer.

Regulation and jurisdiction

For acquirers who purchase with VAT invoice settlement is governed by the Civil Code.
Although not shown in the web pages in the field of legal regulation, are called laws and regulations in force. Chiapello & Ellena rounds you are at your full disposal for any information and / or clarification. The data and features quoted in the product data sheets are taken from those published by manufacturers. Chiapello & Cycles Ellena is not responsible for errors and changes. The characteristics and the photos may vary without notice. The brands and names contained in site belong to their respective owners.

Chiapello & Ellena Cycles

Viale Vittorio Veneto 70
12061 Carrù CN

tel. 017375167
fax. 0173779863

Opening time:
snug-friend 7: 00-12: 30/14: 00-19: 00
Saturday 7: 00-12: 30/14: 30-18: 00
Sunday closed

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