Ellena SNC is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services offered in the catalog published on the site, nor for delayed and / or non-delivery of the product, nor for the correspondence of the goods to the specifications published on the site or for any other fact not directly attributable to Ellena SNC

Technical information

The technical information included in the website is obtained from the information published by the manufacturers of the goods included in our catalog. Ellena SNC, therefore, reserves the right to modify / adapt the technical and dimensional information of the products in the catalog based on what will be communicated by the manufacturers, even without prior notice.

Products Availability

Since access and the ability to place orders online change the availability of the products contained in the catalog published on the site in real time, Ellena SNC does not guarantee the certainty of assignment of the ordered goods.

Risk and Property

The goods are delivered ex works and travel at the risk of the customer. In the event that the goods were shipped carriage forward, upon the indication of the customer, the risk is to be considered borne by the same starting from the delivery of the goods to the carrier from the Ellena SNC warehouses.
Upon delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In case of discrepancy, the same must be reported and confirmed, within seven days, by fax or registered letter with return receipt. sent to Ellena SNC to the sales representative. Even if the packaging is intact, the goods must be checked within seven days of receipt of the same. Any hidden anomalies must be reported in writing by fax or registered letter with return receipt. sent to Ellena SNC. Any report received after the aforementioned deadlines will not be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared.


The customer who places an order via the Internet will receive, at the end of the purchase process, a confirmation e-mail communication (e-mail), indicating the order number. Assuming that after the dispatch of not appear (a few minutes) the order number, the proposal shall be deemed as not accepted, for all legal purposes, although for accounting, administration or lack of product.


Prices are inclusive of VAT for shipments to Italy and CEE countries.
Prices for direct shipments to customers residing outside the European Union (EU) are exclusive of VAT and customs duties. Local VAT and any customs duties will be paid by the recipient and will be requested by the shipper upon delivery of the goods.
Prices can be changed at any time, without notice.
The prices online, DIFFER from those applied in the store. The sales services are different: those who buy at the store receives a different type of service. In the store, the sales staff is not authorized to apply the prices posted online.


The goods must be paid by bank transfer in advance, credit card or PayPal. You can also pay at the store to pick up the goods, if you are choosing this method of delivery.
Ellena SNC reserves the right, at its sole discretion, not to proceed with the shipment of the goods, even after accepting the order, to those customers who are out of credit, or with unpaid or in litigation.

Bank account details

If you choose to pay by bank transfer coordinates are:

Ellena SNC - Viale Vittorio Veneto 70, 12061 Carrù CN

Banca SCPA Maritime Alps cooperative credit Carrù
Iban: IT84L0845046100000000016275

The goods will be sent when the transaction is finally completed.

Expeditions in Italy

Ellena SNC applies the following shipping costs: € 8 for accessories, € 30 for bicycles. If more products belonging to different categories are purchased, the rate of the product with the higher shipping costs will be applied.
In case of non-withdrawal, any storage costs are charged to the customer.


Once you have received the package, please check that the number of packages delivered by the courier corresponds to that indicated by the courier and that the package is intact with the Ellena SNC tape.
If you notice damaged packaging or adhesive tape different from our please accept the package 'SUBJECT' doing this to the carrier and to our customer service.
If the package is not accepted with reserve will be impossible for us to forward the complaint to the shipping service for testing and possible refund / replacement of damaged or missing product for theft.

Your Responsibility

It is forbidden to enter false, altered and / or invented data in any registration form (personal data, addresses, telephone numbers, e-mail boxes, etc.). Ellena SNC reserves the right to legally pursue any type of violation or abuse in its own interest. However, Ellena SNC is not responsible in any way for the fraudulent and illegal use of its site and services, and for any type of payment by third parties.

Right of withdrawal

Purchases made on site are governed by Italian law (Legislative Decree. N. 206/2005) on mail and remote.
If you made a mistake on your order and you have received an item you did not desire, or do you still feel dissatisfied with your purchase you, you have 14 working days from the date of delivery to exercise the right of withdrawal, or the opportunity to return the product and be reimbursed the expenditure.
To exercise the right of withdrawal must be sent within 14 days of receipt of goods, a communication which is his intention to withdraw from the contract.
The only expenses are those required to re-shipment of the product.
The right of withdrawal is lost if the returned product is not intact, that is: the original packaging, the absence of integral elements of the product (accessories, screws, instruction manuals, etc.), damage to the product for reasons other than transport .

Procedure for exercising the right of withdrawal

In case you have made a purchase at our site and you want to withdraw from the purchase, you will need to follow these simple steps:

  • Send Ellena SNC, within 14 days of receiving the goods, a registered letter with acknowledgment of receipt, containing a communication expressing the right to withdraw from your purchase.
  • Anticipate by e-mail communication or by telephoning +39 017 375 167.
  • Within the next business day to your notice, to the email address that you left us at the time of purchase, you will be sent the Return Authorization Number (RMA) that will identify your practice.
  • Provide, using a carrier of your choice, shipping the product carefully packed in original packaging and complete with all accessories, instruction manuals and everything in origin content.
  • To insure the shipment against theft and transport damage and to bear the relative costs. If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss occurring during transport, Ellena SNC reserves the right to charge for any damage suffered by withholding them from the amounts to be reimbursed.
  • Indicate the Return Authorization Number (NAR) assigned by Ellena SNC on the packaging and send the product to the address indicated below within the second working day following receipt of the NAR number.

Ellena SNC

Viale Vittorio Veneto 70
12061 Carrù CN

Ellena SNC will proceed, by bank transfer or PayPal, to refund the cost of the goods shipped within 14 working days following the shipment of the goods by you and in any case not before receipt of the goods.
We encourage you to indicate your bank details directly on the withdrawal form when sending the same by registered post.

Guarantees (lack of conformity)

Pursuant to Legislative Decree No. 24 of 02-02-2002, Ellena SNC is liable to the consumer for any lack of conformity existing at the time of delivery of the goods.

The lack of conformity is to be found:

  • malfunction;
  • Carrying internal damage not reported to the reception;
  • wrong shipment.

The lack of conformity must be reported within 24 months of the date of purchase; the time limit within which must be notified of the defect of the product from the moment it is manifested is 2 months.
The guarantee will apply to products that present lack of conformity and / or malfunctions not evident at the time of purchase, provided the product is used correctly and with due diligence, that is, in respect of its destination and as provided in any technical documentation , compliance with the various operating rules therein.
This guarantee is not applicable in case of negligence, carelessness in the use and maintenance of the product, of any adaptations and / or mechanical adjustments not prescribed by the manufacturer, etc.
In case of lack of conformity, the consumer is entitled to restoration of conformity by repair or replacement.
The guarantee is personal and shall be applicable only to the original purchaser, being restricted to direct customers and not to dealers and retailers.

Procedure for exercising the right to restore

In the event that the product purchased at our site has some malfunction, to obtain correction of consumer goods to conform to the sales contract you will need to follow these simple steps:

  • Within 24 months of receipt of the goods, send notice to Ellena SNC via e-mail at the address or by telephone by calling the number +39 017375167 indicating the product defect.
  • Wait for Return Authorization Number (NAR) identification of practice which will be sent via email, to the email address you specified when ordering within the next business day.
  • Prepare and ship the carefully packaged product to Ellena SNC. The use of the original packaging and the insertion of all accessories, instruction manuals and everything originally contained, will speed up the restoration of the lack of conformity.
  • Indicate on the packaging the Return Authorization Number (NAR) attributed by Ellena SNC

Once the returned product has been received and checked, Ellena SNC will restore the lack of conformity according to the agreements made and will ship it at no cost to the customer.

Regulation and jurisdiction

For acquirers who purchase with VAT invoice settlement is governed by the Civil Code.
Although not highlighted in the pages of the site regarding legal regulations, the laws and regulations in force are referred to. Ellena SNC is however at your full disposal for any information and / or clarification. The data and characteristics shown in the product sheets are taken from those published by the manufacturers. Ellena SNC is not responsible for any errors and changes. Features and photos may vary without notice. The brands and names shown on the site belong to their legitimate owners.

Ellena SNC by Enrico Ellena & C.

Viale Vittorio Veneto 70
12061 Carrù CN

tel. 017375167
Cell: 371 490 3376

Opening time:
snug-friend 7: 00-12: 30/14: 00-19: 00
Saturday 7: 00-12: 30
Sunday closed

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